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Job Title: Box Office Manager
Position(s) available: 1
Type: Seasonal Administration/Seasonal Department
Head
Department: Audience Services
Reports to: Managing Director, Audience Services
Manager
Work week: 6 Days, 8 - 10 hours/day
Housing included: Single room, shared kitchen
and bath in company housing
Responsibilities:
• Accurate processing of phone, mail and window
ticket sales.
• Providing outstanding customer service to all
WPTC patrons.
• Setup, operation and maintenance of all WPTC
ticket sales locations.
• Maintenance of customer and transaction records
in box office software application.
• Assist Audience Services Manager in training,
supervision and scheduling of Box Office staff.
• Reconciliation of all daily transactions and
cash drawer.
• Preparation of daily sales and performance reports
for Managing Director.
• Oversee sale of all WPTC merchandise.
• Work with WPTC House Manager to assure the safe
and efficient seating of all Playhouse patrons for each
performance.
Requirements:
• 2 – 3 years of Box Office experience, including
supervisory responsibilities.
• Computer fluency and/or experience with computerized
box office software.
• A passion for delivering outstanding customer
service and the ability to work efficiently and gracefully
under pressure.
• Experience handling money and generating reconciliation
reports.
• Proficiency in managing staff members of varying
experience levels.
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